Service Operations Policy

Information We Collect

We collect information you choose to provide, including contact details, service address, billing address, preferred contact method, repair lists, project descriptions, room or property details, access notes, preferred scheduling windows, uploaded photos, customer messages, quote details, invoices, payment status, service history, account details, form submissions, reviews, comments, support communications, marketing preferences, SMS opt-ins, and opt-outs.

We may also collect website usage information such as IP address, browser type, device information, pages viewed, referring pages, approximate location from IP address, form activity, and cookies or similar technologies used for site functionality, analytics, security, and advertising measurement.

How We Use It

We use information to respond to quote requests, review project details, schedule appointments, coordinate arrival windows, dispatch team members, provide service updates, prepare estimates, process invoices, support payments and refunds, maintain job records, improve the website and customer experience, prevent fraud, secure our systems, and comply with legal, tax, accounting, insurance, and dispute-resolution obligations.

Sharing

We do not sell personal information in the traditional sense. We share information only as needed to operate our business, provide services, protect our rights, or comply with law. This may include payment processors, scheduling tools, email and SMS providers, customer support tools, website hosting and maintenance providers, analytics providers, spam and fraud prevention tools, accounting systems, advertising or measurement partners, employees, contractors, vendors, subcontractors, suppliers, or licensed trade partners.

Payments

Payments are handled by third-party payment processors. We do not store full payment card numbers on our website servers. Payment details are processed according to the payment processor’s terms and privacy practices. We may receive payment status, transaction identifiers, billing details, and records needed for invoices, accounting, refunds, disputes, and customer support.

Cookies and Tracking

Cookies and similar technologies help the site operate, remember preferences, protect forms, understand website usage, measure marketing performance, and improve customer experience. You can manage cookies through your browser settings. Disabling some cookies may affect site functionality, forms, account features, analytics, or checkout and payment flows.

Email and SMS Communications

If you provide your email address or mobile phone number, we may use it to respond to your request, coordinate service, send appointment reminders, provide quote or job updates, follow up on open items, send invoices or payment notifications, and provide customer support.

If you opt into promotional email or SMS messages, we may send marketing messages as allowed by your consent and applicable law. You can unsubscribe from marketing emails using the unsubscribe link in the email. You can opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at (813) 544-0007. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

Data Retention

We keep information as long as reasonably necessary to provide services, manage customer relationships, maintain service and payment records, support warranties or follow-up work, resolve disputes, comply with legal, tax, accounting, and insurance obligations, prevent fraud, and operate our business. When information is no longer needed, we delete, de-identify, or archive it according to operational and legal requirements.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, network, payment system, email, text message, or storage method is completely secure, so we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have the right to request access to personal information, correction of inaccurate information, deletion of personal information, portability, restriction or objection to certain processing, and opt-out of certain targeted advertising or sharing. We will not discriminate against you for exercising privacy rights.

California residents may have additional rights under the CCPA/CPRA. International users should know that information may be processed in the United States, where our legal bases may include performance of a contract, legitimate interests, consent, and legal obligations.

Contact Us

Questions about this policy or your data? Contact American Handyman Company at [email protected] or (813) 544-0007.