Clear Terms for Reliable Handyman Service

Acceptance of Terms

By using our website, submitting a form, requesting a quote, scheduling service, approving work, or paying an invoice, you agree to these Terms of Service. If you do not agree, please do not use the website or request service.

Service Requests

Service requests should include accurate contact information, service address, project details, photos when helpful, preferred scheduling windows, access notes, and any known conditions that may affect the work. We may decline, reschedule, or cancel requests that are outside our service area, outside our scope, unsafe, incomplete, or impractical to complete.

Estimates, Scope, and Changes

Estimates are based on information available at the time they are prepared. Unless clearly stated otherwise, an estimate is not a fixed-price guarantee. Final pricing may change if the requested work, site conditions, materials, labor needs, access, safety requirements, or customer instructions change.

Additional work, hidden damage, code issues, unavailable materials, or conditions discovered after work begins may require a revised estimate or customer approval before continuing.

Scheduling and Access

Appointments are subject to availability, weather, traffic, material availability, technician scheduling, and customer confirmation. Customers are responsible for providing safe and reasonable access to the work area, clearing personal items, securing pets, and ensuring an authorized adult is available when required.

Customer Responsibilities

You agree to provide accurate information, disclose known hazards or restrictions, obtain any required permissions, approvals, HOA access, building access, or permits unless we agree otherwise in writing, and cooperate with reasonable service requirements.

Materials and Special Orders

Materials may be supplied by us, supplied by the customer, or purchased by us on the customer’s behalf depending on the job. Special-order, custom, or non-returnable materials may require prepayment and may not be refundable once ordered.

Payments, Deposits, and Invoices

Payment terms are stated in the applicable estimate, invoice, work order, or payment request. Deposits, trip fees, diagnostic fees, minimum service charges, material charges, or progress payments may apply. Late, failed, disputed, or reversed payments may delay service and may result in collection activity where allowed by law.

Cancellations and Rescheduling

Please notify us as soon as possible if you need to cancel or reschedule. Cancellations, missed appointments, denied access, or same-day changes may result in fees, especially when labor, dispatch time, materials, or reserved appointment time have already been committed.

Workmanship and Service Warranty

We aim to provide practical, professional handyman service. Any workmanship warranty, callback, or service correction depends on the scope of work, materials used, customer-supplied items, normal wear and tear, misuse, existing conditions, third-party work, and the written terms provided with the job.

Email, SMS, and Service Communications

By providing contact information, you authorize us to contact you about quote requests, scheduling, reminders, arrival windows, invoices, payments, support, and service updates. SMS messaging is governed by the SMS Messaging Terms below. Where required, promotional messages are sent only with consent.

Limitations and Disputes

To the fullest extent allowed by law, our responsibility is limited to the service work we agree to perform and the amounts allowed under the applicable written agreement. We are not responsible for pre-existing conditions, concealed damage, customer-supplied materials, third-party work, indirect losses, or delays outside our reasonable control.

Contact

Questions about these terms? Contact American Handyman Company at (813) 544-0007 or [email protected].